Acceptable Use Policy

1. Scope

This Policy applies to all use of the Sporfia website, seller stores, customer accounts, seller dashboards, product listings, marketplace messages, checkout, reviews and related features.

By using Sporfia, you agree to follow this Policy, the Terms of Service, the Privacy Policy and any other policies that apply to your activity.

Sellers must also follow the Seller Agreement, Prohibited Items Policy, shipping and return requirements and all applicable laws.

2. Lawful use

You may use Sporfia only for lawful purposes. You may not use the marketplace to participate in, facilitate, promote or conceal illegal activity.

Prohibited conduct includes:

• Selling or attempting to purchase illegal, counterfeit, stolen or prohibited products.
• Violating consumer-protection, tax, import, export, sanctions, privacy or intellectual-property laws.
• Using Sporfia to launder money, conceal funds or process fraudulent transactions.
• Using another person’s identity or payment method without authorization.
• Encouraging another person to violate applicable law or marketplace policy.

3. Accounts and identity

Users must provide accurate information and keep account details current.

You may not:

• Impersonate another person, business or brand.
• Create an account using false, misleading or stolen information.
• Create multiple accounts to avoid restrictions, suspensions, fees or enforcement.
• Share account access with unauthorized persons.
• Sell, transfer or rent a Sporfia account without written authorization.
• Misrepresent your relationship with Sporfia, Stripe, Printful or another company.

Sellers may be required to complete identity, business and payment verification before accepting orders.

4. Marketplace conduct

Buyers and sellers must act honestly and professionally when using Sporfia.

You may not:

• Misrepresent products, prices, availability, condition, authenticity, shipping times or return terms.
• Place fake orders or submit false refund, chargeback, nondelivery or damage claims.
• Manipulate reviews, ratings, sales numbers, favorites, followers or marketplace activity.
• Threaten, harass, discriminate against or abuse another user.
• Pressure a buyer to withdraw a legitimate complaint or dispute.
• Retaliate against a user who reports suspected misconduct.
• Interfere with another seller’s store, listings, customers or business.
• Use deceptive urgency, false discounts or misleading promotional claims.

5. Off-platform payments and scams

Buyers pay the independent seller through the payment process provided on Sporfia. Payments are processed through authorized payment providers, including Stripe.

Sporfia is not the seller of products offered by an independent store and does not normally accept payment as the owner of that seller’s inventory.

Sellers may not:

• Ask buyers to pay outside Sporfia.
• Send unauthorized payment links through messages, email or text.
• Request payment through gift cards, cryptocurrency, wire transfer, peer-to-peer payment applications or cash.
• Ask a buyer to cancel an order and pay directly.
• Add undisclosed fees after checkout.
• Request passwords, payment-card details or account verification codes.

Buyers should report any seller who requests an off-platform payment.

6. Messages and communications

Sporfia messaging and communication features may be used only for legitimate marketplace purposes, including questions about products, orders, shipping, returns and customer support.

Users may not send:

• Spam, bulk advertising or unrelated promotions.
• Phishing links, malware or suspicious attachments.
• Threats, harassment, hate speech or discriminatory content.
• Sexually explicit, violent or exploitative material.
• Requests for passwords, verification codes or full payment-card information.
• Instructions to avoid Sporfia checkout, policies or fees.
• False claims that a message was sent by Sporfia, Stripe or another trusted company.

Users should verify that official Sporfia emails come from a domain controlled by Sporfia and should avoid opening unexpected links or attachments.

7. Content and listings

Users are responsible for the content they upload, publish or transmit through Sporfia.

Content may not:

• Infringe copyrights, trademarks, patents, publicity rights or other legal rights.
• Contain false product claims or fabricated certifications.
• Use photographs, logos, descriptions or artwork without authorization.
• Promote prohibited products or illegal activity.
• Include another person’s private information without permission.
• Contain malicious code, tracking scripts or hidden redirects.
• Direct buyers to unauthorized outside checkout systems.
• Mislead buyers about who manufactures, sells or fulfills a product.

Product listings must accurately disclose relevant product details, prices, variations, processing times, shipping terms and return conditions.

8. Technical misuse

You may not interfere with the operation or security of Sporfia.

Prohibited technical activity includes:

• Attempting to access accounts, systems, databases or administrative tools without authorization.
• Introducing viruses, malware, ransomware, destructive code or harmful files.
• Bypassing security, authentication, rate limits, access controls or payment safeguards.
• Testing for vulnerabilities without prior written authorization.
• Scraping, harvesting or extracting data in a way that disrupts Sporfia or violates user privacy.
• Using bots to create accounts, place orders, manipulate traffic or abuse promotions.
• Overloading, flooding or disrupting servers, networks or third-party providers.
• Reverse engineering Sporfia systems except where applicable law expressly permits it.

9. Privacy and security

Users must respect the privacy and security of other users.

Buyers and sellers may use personal information received through Sporfia only for legitimate order and customer service purposes.

Sellers may not:

• Sell or rent customer information.
• Add buyers to marketing lists without proper consent.
• Use customer addresses or contact information for unrelated purposes.
• Publish private order or customer information.
• Store full payment-card information obtained outside authorized payment systems.
• Contact buyers repeatedly after being asked to stop, except where necessary to complete an order or meet legal obligations.

Users must promptly report suspected account compromise, unauthorized access or payment fraud.

10. Enforcement

Sporfia may investigate suspected violations of this Policy.

Depending on the circumstances, Sporfia may:

• Remove or restrict listings or content.
• Cancel or limit marketplace features.
• Place a seller store or order under review.
• Require identity, product or transaction evidence.
• Restrict messaging or selling privileges.
• Suspend or terminate an account.
• Cooperate with Stripe, shipping carriers, fulfillment providers, law enforcement or governmental authorities.
• Preserve relevant records as required by law.

Sporfia may take immediate action when it reasonably believes there is fraud, illegal activity, a safety risk, a security threat or a risk of financial harm.

11. Reporting violations

Report suspected scams, off-platform payment requests, counterfeit goods, abusive messages, fraudulent listings or security concerns as soon as possible.

Include available information such as:

• Order number.
• Seller or store name.
• Product link.
• Screenshots of messages.
• Payment request details.
• Tracking or shipping information.
• A clear description of what occurred.

Do not send passwords, verification codes or full payment-card numbers in a report.

12. Changes to this Policy

Sporfia may update this Policy to reflect changes in the marketplace, security practices, payment systems, legal requirements or business operations.

The effective date at the top of this page identifies the current version.

Continued use of Sporfia after an updated Policy becomes effective constitutes acceptance of the revised Policy to the extent permitted by law.

13. Contact