Community Guidelines

1. Respectful Community

Sporfia exists to connect buyers and independent sellers in a respectful, professional and trustworthy environment. Every interaction should promote fairness, honesty and mutual respect.

Users must treat other members with courtesy regardless of disagreements, order issues or marketplace disputes.

The following behavior is prohibited:

• Harassment.
• Bullying.
• Threats of violence.
• Discrimination.
• Hate speech.
• Personal attacks.
• Doxxing or sharing private information.
• Profanity directed at another user.
• Sexual harassment.
• Intimidation.
• Encouraging self-harm.
• Inciting violence.

2. Buyer Conduct

Buyers are expected to use Sporfia honestly and in good faith. Purchasing through the marketplace creates responsibilities as well as rights.

Buyers should communicate respectfully with sellers, provide accurate shipping information, and make reasonable efforts to resolve issues before opening disputes or chargebacks.

Buyers may not:

• Abuse the return process.
• File false "item not received" claims.
• File false "item not as described" claims.
• Use stolen payment methods.
• Attempt to obtain products without payment.
• Threaten sellers to obtain refunds.
• Harass sellers.
• Leave retaliatory reviews.
• Create multiple buyer accounts to avoid restrictions.
• Interfere with another user's purchases.
• Knowingly purchase prohibited items.

3. Seller Conduct

Sellers represent their own independent businesses. They are expected to operate professionally and fulfill orders in accordance with marketplace policies.

Sellers are expected to:

• Ship orders within their stated processing time.
• Provide accurate tracking information whenever available.
• Respond to customer messages within a reasonable time.
• Honor published return policies.
• Maintain accurate inventory.
• Provide honest descriptions.
• Resolve customer concerns professionally.
• Comply with all applicable laws.

Sellers may not intentionally delay shipments, mislead buyers, refuse to ship paid orders, or cancel transactions simply to increase prices.

4. Honest Listings

Every product listing must accurately represent the product being sold.

Listings must include truthful information regarding:

• Product title.
• Description.
• Brand.
• Color.
• Material.
• Condition.
• Measurements when applicable.
• Images.
• Availability.
• Price.

Sellers may not intentionally omit defects, exaggerate quality, use misleading photos or otherwise deceive buyers.

5. Authentic Products

Products offered on Sporfia must be authentic and legally sold.

Sellers may not offer:

• Counterfeit merchandise.
• Replica luxury goods.
• Unauthorized reproductions.
• Products with fake authenticity certificates.
• Items that infringe trademarks.
• Pirated merchandise.
• Unauthorized digital copies.

Repeated violations may result in permanent account termination and removal of all listings.

6. Reviews & Ratings

Reviews should reflect genuine purchasing experiences.

Users may not manipulate reviews in any way.

Examples include:

• Buying reviews.
• Selling reviews.
• Review exchanges.
• Fake customer accounts.
• Friends or family leaving dishonest reviews.
• Offering discounts in exchange for positive reviews.
• Posting reviews for products never purchased.
• Removing negative reviews through intimidation.

Sporfia may remove reviews that violate these guidelines.

7. Messaging Rules

Marketplace messaging exists to help buyers and sellers communicate about products and orders.

Messages may not be used for:

• Spam.
• Harassment.
• Phishing attempts.
• Malicious links.
• Malware distribution.
• Threats.
• Soliciting illegal activity.
• Sharing another user's private information.
• Advertising unrelated businesses.

Sporfia may review reported conversations when investigating policy violations.

8. Fraud & Scams

Fraud of any kind is prohibited.

Examples include:

• Identity theft.
• Payment fraud.
• Fake shipping confirmations.
• Fake tracking numbers.
• Stolen payment cards.
• Fake refunds.
• Refund abuse.
• Account takeovers.
• Social engineering.
• Fake customer support.
• Attempting to steal login credentials.

9. Off-Platform Transactions

Transactions initiated on Sporfia should be completed through the marketplace.

Users may not attempt to avoid marketplace protections or applicable fees by moving transactions elsewhere.

Examples include:

• Requesting payment by wire transfer.
• Accepting cryptocurrency outside Sporfia.
• Requesting payment through Cash App, Venmo or similar services.
• Asking buyers to purchase directly from another website.
• Sharing external checkout links to avoid marketplace fees.
• Canceling an order solely to complete it privately.
• Offering discounts for paying outside Sporfia.

10. Intellectual Property

Sellers may only upload content and sell products for which they have the necessary legal rights.

Users may not upload or sell content that infringes another person's or company's intellectual property rights.

Examples include:

• Using copyrighted images without permission.
• Copying another seller's product descriptions.
• Using another brand's logo without authorization.
• Selling trademark-infringing products.
• Using copyrighted artwork on products without permission.
• Uploading stolen product photography.

Sporfia may remove infringing content immediately upon receiving a valid complaint or discovering a violation.

11. Account Integrity

Marketplace trust depends on authentic accounts.

Users may not:

• Create fake identities.
• Impersonate another person or business.
• Use stolen identities.
• Sell or transfer accounts.
• Share accounts with unauthorized users.
• Create new accounts to avoid suspensions.
• Operate accounts on behalf of banned users.

Sporfia may request identity verification whenever reasonably necessary to protect the marketplace.

12. Spam & Advertising

Spam reduces trust and negatively affects the marketplace experience.

Users may not:

• Send unsolicited promotional messages.
• Mass message buyers or sellers.
• Post repetitive content.
• Advertise unrelated businesses.
• Promote referral schemes.
• Post misleading promotions.
• Flood categories with duplicate listings.
• Use automated bots to send messages.

Legitimate marketing tools provided by Sporfia must be used responsibly and in accordance with marketplace policies.

13. Marketplace Manipulation

Attempting to manipulate marketplace rankings, statistics or search results is prohibited.

Examples include:

• Keyword stuffing.
• Hidden keywords.
• Misleading product titles.
• Duplicate listings intended to dominate search results.
• Artificially increasing sales volume.
• Buying your own products.
• Fake orders.
• Creating multiple accounts to influence rankings.
• Manipulating favorites, followers or reviews.
• Coordinated ranking schemes.

14. AI Generated Content

Artificial intelligence tools may be used to assist with listings provided they do not mislead buyers.

AI-generated content must accurately represent the actual product being sold.

Examples of prohibited AI use include:

• Creating fake product photos.
• Generating images that do not represent the real item.
• Misrepresenting colors or materials.
• Using AI to fabricate customer reviews.
• Creating fake before-and-after images.
• Generating misleading product descriptions.

If AI is used, sellers remain fully responsible for the accuracy of their listings.

15. Enforcement

Sporfia may investigate any activity believed to violate these Community Guidelines or other marketplace policies.

Enforcement actions may include:

• Educational warning.
• Listing edits.
• Listing removal.
• Search ranking reduction.
• Temporary selling restrictions.
• Account suspension.
• Permanent account termination.
• Holding payouts where permitted by law or payment provider rules.
• Reporting illegal activity to authorities.

The specific action taken depends on the severity, frequency and impact of the violation.

16. Reporting Violations

Community members help keep Sporfia safe by reporting suspected violations.

Reports may include:

• Counterfeit products.
• Fraud.
• Harassment.
• Threats.
• Fake reviews.
• Intellectual property infringement.
• Spam.
• Marketplace manipulation.
• Suspicious buyer or seller behavior.

Submitting intentionally false reports to harm another user may itself be a policy violation.

17. Appeals

Users who believe an enforcement action was taken in error may submit an appeal.

Appeals should include any information or documentation that supports the request.

Submitting an appeal does not guarantee that an account, listing or other marketplace action will be reversed.

18. Updates

Sporfia may update these Community Guidelines to reflect changes in marketplace features, legal requirements, technology or safety practices.

Material changes may be communicated through the website, seller dashboard, email or another reasonable method.

Continued use of the marketplace after updated Guidelines become effective constitutes acceptance of the revised version.

19. Contact